Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Luvacat ("we", "us", "our") collects, uses and protects your personal information when you visit luvacat.com or place an order. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

When you place an order or contact us, we may collect:

• Your name, email address, phone number and delivery address
• Order details and purchase history
• Payment confirmation (we never see or store your full card details — see section 4)
• Messages you send us via email or our contact form
• Technical data such as IP address, browser type and pages visited (via cookies and analytics)

2. How we use your information

We use your data to:

• Process and deliver your order, and provide tracking
• Respond to your questions and provide customer support
• Send order confirmations and, if you opt in, marketing emails
• Prevent fraud and keep our website secure
• Improve our products, website and service

3. Legal basis for processing

We process your data to fulfil our contract with you (your order), for our legitimate business interests (improving our service, preventing fraud), to comply with legal obligations, and — for marketing — on the basis of your consent, which you can withdraw at any time.

4. Payments

All payments are processed securely by Stripe, a PCI-DSS certified payment provider. Your card details are entered directly with Stripe and are never seen or stored by us. See Stripe's privacy policy at stripe.com/gb/privacy.

5. Sharing your information

We only share your data with trusted partners who help us run our business, including:

• Our payment processor (Stripe)
• Our fulfilment and shipping partners, so your order can be delivered
• Email and analytics providers

We never sell your personal data to third parties.

6. Cookies

We use cookies to make our website work, remember your preferences, and understand how visitors use our site so we can improve it. You can control or disable cookies in your browser settings, though some features may not work as intended.

7. Data retention

We keep your personal data only for as long as necessary to fulfil your order, meet legal and accounting obligations, and resolve any disputes. Order records are typically kept for 6 years for tax purposes.

8. Your rights

Under UK GDPR, you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any of these rights, email us at hello@luvacat.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Contact us

For any questions about this policy or your data, contact us at hello@luvacat.com.